Computer Network Support Specialist (15-1231.00)

Career Family

Computer & Mathematical → IT Support/Networking

Fit Summary

Realistic (R) + Investigative (I); MBTI often ISTJ/ESTJ/ISFJ — troubleshooting with customer service.

Career Overview

Diagnose and resolve network issues; monitor alerts; deploy patches; assist with hardware/configuration; create documentation and escalation tickets.

Credential Pathways

Typical Education: Associate’s or bachelor’s in IT; vendor certs helpful (Job Zone 3–4).

Pathways: Help desk → network support → senior → engineer; pathways to security/network engineering.

Regulatory Moat: Access controls, ticket/audit trails, and change windows.

Alternative Pathways: Systems support, cloud operations, or security analyst.

Environment & Lifestyle

• Work Environment: Offices/data centers; shift/on‑call rotations.
• Sensory/Social Load: High during incidents; steady ticket flow.
• Physicality/Fieldwork: Low–moderate — device installs.
• Geographic Anchoring: Broad.
• Remote Amenability: High for monitoring and remote tools.

Future-Proofing Snapshot

• AI Augmentation Potential: High — diagnostics and guided fixes.
• AI Displacement Risk: Medium — basic triage automates.
• AI New Task Creation: Some — automation oversight and scripting.
• AI Skill Shift Intensity: Medium — tooling and logs.
• Automation Risk Score: Medium.
• Human-Core Score: Strong — hands‑on fixes and communication.

Risks / Watchpoints

• After-hours incidents and SLAs.
• Keeping up with patches and vulnerabilities.
• End-user frustration requires calm communication.

Notes on Fit

Good for Realistic/Investigative students who like solving concrete technical problems.

« Back to Top »