| Ticket Intake & Troubleshooting |
Jira/ServiceNow, ChatGPT, Notion |
Auto-triage tickets; generate clarifying questions and first-response steps; summarize resolutions. |
Improves response times and consistency. |
| Network Monitoring & Alerting |
PRTG, Zabbix, Grafana, ChatGPT |
Interpret SNMP/NetFlow alerts; generate remediation runbooks; highlight noisy alerts to tune. |
Prevents outages and alert fatigue. |
| Configuration & Change Management |
Git, Ansible, ChatGPT, NetBox |
Template configs; draft change plans and backouts; auto-document diffs and approvals. |
Reduces config drift and change risk. |
| Switching & Routing Support |
Cisco IOS/JunOS, ChatGPT, Wireshark |
Generate CLI snippets (show/debug); explain STP/VLAN/OSPF/BGP symptoms in plain language. |
Accelerates root-cause analysis for L2/L3 issues. |
| Wireless & Edge |
Cisco/Meraki/Aruba, Ekahau, ChatGPT |
Interpret heatmaps; tune power/channel plans; draft site-survey and guest-access guides. |
Improves coverage, capacity, and user experience. |
| Security & Access Control |
Fortinet/Palo Alto, Okta, OneTrust, ChatGPT |
Summarize firewall hits and IPS events; document NAC/802.1X flows; propose least-privilege changes. |
Reduces attack surface while keeping users productive. |
| Cloud & Hybrid Networking |
AWS/Azure networking, Terraform, ChatGPT |
Read VPC/VNet diagrams; detect misroutes and SG/NSG issues; generate IaC guardrails and docs. |
Keeps hybrid networks reliable and auditable. |
| VoIP/UC & Collaboration |
CUCM/Teams/Zoom, ChatGPT, Power BI |
Troubleshoot jitter/MOS; summarize call-quality analytics; draft QoS policies. |
Ensures clear, dependable communications. |
| Packet & Log Analysis |
Wireshark, Zeek, Splunk, ChatGPT |
Create quick filters; narrate TCP three-way handshake issues; capture and share actionable PCAP notes. |
Speeds deep-dive diagnostics and knowledge transfer. |
| Asset & Documentation |
NetBox, draw.io, ChatGPT, SharePoint |
Maintain CMDB accuracy; auto-generate diagrams and KB articles from changes. |
Preserves institutional memory and audit readiness. |
| User Education & Self-Service |
Canva, Loom, ChatGPT, Confluence |
Publish bite-size guides (VPN, MFA, Wi-Fi); convert fixes into reusable KB entries. |
Reduces repeat tickets and escalations. |
| AI Governance & Privacy |
Claude, ChatGPT, OneTrust |
Mask IPs/PII in logs before AI use; log prompts/outputs; record human review checkpoints. |
Keeps AI assistance compliant and trustworthy. |